An Inbound Call Center Agent has to have very good communication skills, in order to give correct information to the clients. The job is sometimes stressful, because of the different people you have to cope with. It is important to know the company’s services, because the in-bounds are flooded with this kind of problems. Also the applier must have a pleasant voice as the activity of the job is only by phone.

One must be willing to receive unhappy comments and harsh remarks from the clients. However, abusing the customers is strictly forbidden in every call center, irrespective of the process.

The article below gives you an example of resume. Follow the steps to make a curriculum vitae which emphasizes your qualities.

Sample Resume for Inbound Call Center Agent

James Dow
E-mail: James.dow@yahoo.com
Mobile: +121 2254 5542
Address: #785 2nd Street, NY

Objective

Experienced Voice Process executive wish to associate myself with one of the major BPOs in the country and occupy the position of an Inbound Call Center Agent Resume.

Skills and qualifications

  • Positive attitude
  • Resistant to stress
  • Willing to work extra hours
  • Driving license
  • Good negotiator
  • Calm voice
  • Problem solver
  • Focused

Work experience

Inbound Call Center Agent 2008-Present
Green Inbound Agency of Boston

Duties and responsibilities

  • Solving the clients demands
  • Answering all the questions of the client
  • Focusing on the daily target
  • Convincing the client to buy the product
  • Making sure that the client understood our services
  • Willing to solve the complaints
  • Able to advice the client to buy the product that suits him best
  • Sending emails and faxes for the clients

Phone Agent Boston National Phone Company 2007 -2008

Duties and responsibilities

  • Selling the company’s products
  • Solving the client’s problem on the telephone
  • Solving the technical problems

Education and training

A degree in Communication- Boston University, 2007
Degree in marketing-Boston University 2005

Achievements and affiliations

Member of the Photography Club

Areas of interest

Communication Area

References

References are available on request.

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