The article below contains information about the job description of a hotel reservations agent. In the following, you will be able to find out what are the main duties and responsibilities of the employee, facts that will help you get a better image about this type of work. In addition, we have added a couple of instructions for when you write your resume. Be careful when you start completing the resume because all the details below must be taken into consideration only for guidance purposes and your resume must be based on previous work experiences, education qualifications, as well as other abilities and skills that you have. In the final art of the article, you will find a sample resume.

A hotel reservations agent is in charge of renting hotel rooms to the prospective guests – this is his main duty. Such an agent might work in a call-center environment, which means that the job may be located inside the hotel or at a designated call center. The employee must receive and compile the needed information from customers. In addition, the job also implies computing and recording all special room requests, providing assistance to the rest of the staff and other clerical duties.

After you start completing your resume, it is highly recommended to add all the skills, qualifications and abilities that you have earned over the years in order to increase your chances of being called for an interview. For this particular type of job, employers are looking for people with experience in the front office and reservations services, good knowledge of general hotel practices, as well as billing & credit card procedures. If you have any of these skills, make sure that you write them down, along with other similar abilities, like good communication skills or the possibility to complete other clerical duties.

Sample Resume for Hotel Reservations Agent

A hotel reservations agent is in charge of responding to the telephone inquiries and reservation requests by explaining product and service options. In addition, the employee must be capable to provide suitable and accurate hotel information by accessing the available data.

James Brone Dow
Mobile: +121 2254 5542
Address: #785 2nd Street, NY


I am seeking for a position as a hotel reservations agent, or any other type of clerical work in the hotel/tourism domain. I want to use my previous work experiences to provide high quality services that will lead to the growth of the hotel/resort, as well as my professional career.


I am a very organized person with excellent communication skills and willingness to work after hours if necessary. I have solid knowledge of the general hotel practices and I am also good at the Microsoft Office suite.

Qualities and skills:

  • Excellent knowledge of how a hotel is organized and run
  • Good communication skills, both verbal and written
  • Solid abilities to enter data accurately and fast (can type 70 words per minute)
  • Multi-tasking skills and willingness to work after hours
  • Customer-friendly approach

Work Experience:

Hotel Reservations Agent at Sunshine Resort,
Florida, 2004-2010
Duties and responsibilities

  • In charge of processing room reservation by phone, e-mail, fax and mail
  • Responsible for accepting and keeping records of advanced deposits
  • Helped in walk-in basis reservations
  • Filled out all the necessary paperwork
  • Offered customer support services
  • Other clerical duties that were assigned by the manager


Bachelor’s Degree in Public Relations, Florida State University, Florida
Associate Degree Travel Management, Florida State University, Florida


  • Ensured a proper functioning of the hotel booking system
  • Offered professional customer support
  • Assisted with front-desk clerk duties, as required

Areas of Interest:

  • Hotels
  • Tourism
  • Clerical


Mark T. Browning
Sunshine Resort

Leave a Reply

Your email address will not be published.