The position of Help Desk Agent supposes answering the customers’ questions and helping them solve their technical problems via phone calls. A Help Desk Agent must have excellent communication skills, a lot of patience and a polite manner. He must be able to handle stressful situations, work fast and deal with deadlines.

The resume should begin with your contact details, followed by an objective statement. Focus on your previous work experience, educational background and skill sets.

Sample Resume for Help Desk Agent Resume

George James Dow
E-mail: James.dow@yahoo.com
Mobile: +121 2254 5542
Address: #785 2nd Street, NY

Objective

Looking for a Help Desk Agent position where I can use my IT knowledge and my communicational skills to ensure high level customer satisfaction.

Skills and qualifications

  • Dynamic, energetic, enthusiastic, able to work long hours
  • Very good communicational skills
  • Focused, analytical, ambitious
  • Able to handle stressful situations
  • Reliable, responsible, honest
  • Highly organized
  • Like to meet new people and learn new things
  • Always trying to help others

Work experience

Help Desk Agent at Easycall Agency, Miami (2005-present)

Duties and responsibilities:

  • Respond to the customers’ calls and help them solve their IT problems
  • Identify problems and look for the best solutions
  • Follow certain procedures during work
  • Elaborate weekly reports for the team leader

Hotel Front Desk Assistant Star Hotel (2002-2005)

Duties and responsibilities:

  • Take phone calls
  • Respond to clients’ questions and offer pertinent information
  • Make bookings for potential clients
  • Welcome guests to the hotel
  • Respond to e-mails
  • Contact the hotel’s suppliers when needed
  • Prepare weekly paperwork with the activities performed

Education and training

Efficient Communication training at the University of Miami, 2005
Web Designer training at the University of Miami, 2002
Bachelor’s diploma in IT, University of Miami, 2002

Achievements

Always managed to help people by solving their problems in an efficient way
Managed to become a reliable member of the team that I am working with

Areas of interest

Customer Service
IT
Public Relations

References

Bobby Hamilton
Team leader of the Help Desk Department at Easyaall Agency
E mail: bobby@ymail.com

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