Being an Airport Passenger Service Agent is a job that combines physical work, as lifting and carrying is involved, with mental work, as answering to various questions certain passengers might have among other things is also required. Those interested in such a job should hold at least a high school diploma and some working experience, but it is known that an associate’s degree will definitely increase the chances of getting the job.

Sample Resume for Airport Passenger Service Agent

Kristen Vishuan
Mobile: +125 5454 5456
Address and Phone: 7 Worn Street, White Springs.


To work as an Airport Passenger Service Agent at your company.


A skilled and experienced Airport Passenger Service Agent, with very good knowledge of scales for weighing passenger baggage and of ticketing software, familiar with customs identification, seals and authorizations and familiar in maintaining FAA; proven capability to assist unaccompanied minors and passengers with misplaced baggage, possessing the ability to lift and move up to 50 pounds.

Qualities, Abilities and Skills

  • Very good knowledge of all security requirements
  • Time management skills
  • Responsible
  • Knowledge of Ticket and baggage tag printing equipment
  • Very good communication skills, both verbal and written
  • Resistant to stress
  • Ability to provide passenger needs
  • Detail oriented
  • Ability to meet quality standards for services
  • Very good analytical skills
  • Ability to gather data, information and prepare reports


  • English: reading • advanced, writing • advanced, speaking • advanced
  • French: reading • beginner, writing • beginner, speaking • beginner
  • Spanish: reading • beginner, writing • beginner, speaking • beginner

Work Experience:

Airport Passenger Service Agent at White Sulphur Springs Airlines,
White Sulphur Springs, West Virginia, 2003 • present

Duties and responsibilities

  • Issuing and checking tickets and travel documents
  • Providing superior passenger service assistance to passengers of related airlines
  • Maintaining log of all unclaimed baggage
  • Conducting ground security screenings and other related duties
  • Checking the baggage and directing the passenger to designated area
  • Handling passengers requiring special assistance
  • Operating computerized passenger ticket terminal
  • Providing information on flight arrivals and departures

Assistant Airport Passenger Service Agent at White Sulphur Springs Airlines,
White Sulphur Springs, West Virginia, 2000 • 2003

Duties and responsibilities

  • Helping the Airport passenger service agent in performing all of his or her duties
  • Attending the customer phone calls and solving their problems in the shortest time possible
  • Collaborating with the airport booking office
  • Performing passenger service paper work tasks
  • Maintaining and updating passenger information
  • Giving update or details to passengers
  • Logging and storing baggage left over from flights
  • Performing additional duties and responsibilities


  • Associate’s Degree in Trade and International Transport, Southern West Virginia Community and Technical College
  • High School Diploma, White Sulphur Springs High School, White Sulphur Springs, West Virginia


  • Developed new and maintained a large portfolio of accounts
  • Running the Junior Golf section at White Sulphur Springs Golf Club

Areas of Interest

  • Trade
  • International Transport
  • Air tickets
  • Luggage security


  • Mona J. Trance

CEO at White Sulphur Springs Airlines, White Sulphur Springs, West Virginia