The Airline Reservation Agent has the responsibility to help client’s book flights. They have to assist clients in choosing the best route for their destination. After finding out the location and the date of the trip, the agent has to provide information about the available flights, the costs, the time of departure and arrival, as well as other details concerning the flight referring to the seating in the first and second class or the food and beverages available on board, if this is the case. After all these aspects are taken care of, the Airline Reservation Agent requests the clients’ personal information such as name, contact data and credit card information and then books the flight.

The Airline Reservation Agent has to be polite, to be able to address the clients in a professional manner and to be able to provide accurate information about the flights available. The resume should depict you as a hard working and patient individual, capable of dealing with different types of people on a daily basis.

Sample Resume for Airline Reservation Agent

James Gregory
Address: 8th SunCity Street , Boston
Mobile: +125-344 5555


The Airline Reservation Agent is the person responsible for booking flights and offering passengers the necessary information about their travel


Looking for a position as an Airline Reservation Agent. It is my objective to properly inform callers of the available flights and to help them decide the details of the trip


Experienced Airline Reservation Agent, with great communication skills, I am polite and I can deal with clients in a professional manner.

Skills and abilities

  • Great communication skills
  • Telephone manner
  • Professional behavior
  • Polite
  • Experience in booking flights

Work History:

Airline Reservation Agent
Delta Airlines, Boston, 2007-present

Duties and responsibilities:

  • In charge of booking flights
  • Talking with clients over the phone and gathering information about the trip they intended to take such as the destination and the date of departure
  • Providing clients with the various options they had in terms of available flights
  • Presenting the costs and services provided by the airline
  • Registering the clients into a database; introducing their personal data and credit card information
  • Booked and cancelled reservations according to the clients’ demands
  • Offered additional information related to the accommodation and rental car agencies available at the clients’ destination


Bachelor’s degree in Human Resource Management, University of Boston


Jack Fairfax
Airline Manager
Delta Airlines, Boston