An airline customer service agent is in charge of checking in passengers at the airport, and guiding them through the ticketing and reservations process. If necessary, the employee has to help the passenger in rebooking the itineraries and boarding passes. Other duties include offering accurate information about the arrival and departure times, escorting the passengers to the aircraft and communicating efficiently with both the flight’s personnel and the passengers.

When you apply for a job, regardless of its type, it is imperative that your resume must be up to date and complete. By “complete” we mean that it should contain all your skills and abilities. The more you information you add, the greater chances you will have of getting an interview. For this type of job, managers are looking for employees with great communication skills. In addition, they put a great deal of importance on computer skills and excellent customer service abilities.

Sample Resume for Airline Customer Service Agent

Karen Marcus
Address: 1252 Curve Lane
Phone: 937-696-7400


I am looking for a job as an airline customer service agent where I can use my interpersonal and customer service skills to improve the efficiency of the organization.

Qualities and skills

  • Excellent communication skills
  • Extensive knowledge of airline ticketing and booking reservations
  • Good with the Microsoft Office suite and web-based programs
  • Eager to work directly with customers
  • Willing to work for long durations
  • Can interpret documents, and write routine correspondence

Work Experience


Airline Customer Service Agent at Los Angeles Airways, Los Angeles,
Duties and responsibilities

  • In charge of handling the customer service concerns and queries
  • Responsible for the domestic and international ticketing
  • Completed all the necessary paperwork and forms, according to the organization’s regulations
  • Operated machinery: tugs, commissary trucks, push-back equipment, lavatory and water carts, etc.
  • Reported cargo and passenger boarding on flight


Bachelor’s Degree in Public Relations (PR), Los Angeles Community College, Los Angeles, 2005


  • Successfully managed to make various informational announcements
  • Assisted the airline team in regards to safe and consistent operations
  • Greeted, assisted, escorted and directed passengers to and from the airplane

Areas of interest

  • Customer service
  • Clerical
  • Airlines


Adrian T. Stone
Los Angeles Airways, Los Angeles
Phone: 111-567-8942