This job consists of installing, maintaining, and designing of new communication systems. The IT support engineer has to see that the LAN, MAN, WAN, etc. systems are running properly. They have to ensure that if all employees are using the network at the same time then also the system should not crash.

Job Description

The works related to this field are as described below:

  • They have to install a new software.
  • They have to install a new hardware, like printers, servers, etc.
  • They have to create user accounts, passwords, permissions, etc.
  • They have to see that the system is protected from the virus attack, especially while using the internet.
  • They have to fix any faults in the network.
  • They have to oversee the maintenance of thenetwork.
  • They have to provide the technical support to the user.
  • They have to train the staff on new technologies.
  • They have to keep a close watch on the daily usage of the network.
  • They should be able to provide solutions to network problems.
  • They have to ensure that the IT support that they are providing is of industry standards.
  • They have to supervise the personnel of the help desk.

Job Duties

The important duties of this job are as described below:

  • They have to support the team in implementing, installing, and maintenance of operating systems, as well as, the hardware.
  • They provide IT support to the on-site end users.
  • They also have to maintain the computer system.
  • They have to solve the problems arising in the WANs, LANs, servers, routers, switches, etc.
  • They are required to upgrade or install computer hardware and software.
  • They have to resolve technical enquiries.
  • If there are any logging problems, they have to solve the matter and repair it.
  • They have to prepare the manuals so that their clients and users can use the software.
  • They have to train the staff in using the new software.

Skills

The skills required for this job are as listed below:

  • They should have good analytical skills so that they can resolve the matters quickly.
  • They should possess good communication skills.
  • They should have good customer care skills.
  • They should be technically very competent.
  • They should be able to work efficiently under pressure and tough deadlines.
  • They should have very good IT skills and should be able to work in any computer system.
  • They should be able to resolve connectivity issues.

Work Environment

Their working conditions can be of the following types:

  • They generally work in plush offices.
  • They are required to work long working hours.
  • They have their weekends off.
  • They need to travel on-site for project work.
  • They have to work under tough deadlines and high stress condition.

Qualification

The essential qualifications required for this job are as described below:

  • A bachelor degree in computer science is a must.
  • Students who have completed 4 year degree course in IT are able to solve most of the problems of this job.
  • Having an MBA degree is an added advantage.
  • Experience of a few years is an added advantage.

Tips for Jobs

Some important tips that a person opting for this profession should keep in mind are as follows:

  • They should know computers and networking inside out.
  • They should possess good analytical skills.

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