A Benefits Administrator is a person responsible for creating and managing the employee benefits program in an organization. Usually, a benefits administrator works as a part or as an extension of the human resource department in a firm. An employee benefit includes but is not limited to salary, bonus, privileged leaves, sick leaves, public holidays, insurance cover, car or home provided by the company, petrol allowance, house or rent allowance, work from home policies, overtime allowance, meal coupons, retirement benefits, etc. The number and variety of benefits differ from organization to organization.

Skill Requirements

  • Effective business communication skills including fluency in oral and written English. Knowledge of local and foreign languages will be an add-on.
  • Must have basic to intermediate knowledge of mathematics and statistics.
  • Must have a detailed understanding of laws and regulations related to benefits and employee welfare.
  • Excellent knowledge of pension and retirement related laws and regulations.
  • Should be able to analyze huge amount of data too arrive at a logical solution.
  • Knowledge of organizational and individual behavioral studies.
  • Excellent knowledge of MS Office especially MS Excel and MS Access. Awareness of payroll and benefits related systems and databases is also preferred.

Job Duties

  • Design and implement a firm’s benefits program in conjunction with the senior management and the HR team.
  • Plan and administer all types of benefits covering leaves, pay scale, transportation, meal coupons, insurance, retirement, pension, ESOPs, allowances, maternity, etc.
  • Liaise and negotiate with external providers of insurance cover, retirement plans and other benefits and arrive at the best possible option for the employees and the firm.
  • Calculate cost of each benefit and estimate the total cost to the firm.
  • Communicate details of all the benefits to the employees by an effective mode of communication.
  • Benchmark benefits provided by the firms by comparing them with those provided by competing firms.
  • Solve benefits related queries of the employees through emails, online portals or phone.
  • Identify any issues faced by employees in general and make necessary recommendations to solve them.
  • Keeping a documented record of employee details, benefits provided, claims made, etc.
  • Supervise and train junior employees in the team.
  • Review all the policies from time to time and make necessary changes as and when required.
  • Be abreast of changes in the national and international laws that may affect or changes the benefits policies of a firm.

Work Conditions

  • Desk work from the office premises of the organization.
  • Normal to flexible working hours. Over time may be needed few days in a month.

Educational Requirements

  • Graduate degree in any stream of education – Mandatory.
  • Post graduate (Degree/Diploma/MBA) preferably in Social Science or Human Resources or Personnel Management or Business Management.
  • Candidates who have previous experience working as a benefits administrator will be preferred.

Tips for Job

  • Always be helpful and try to solve employee queries at the earliest.
  • Dress and behave professionally.
  • Ensure clear and effective communication at all the time.

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